Banfield Pet Hospital

Banfield Pet Hospital is a small-animal veterinary clinic in Wichita, Kansas, located at 3615 N Rock Rd. It treats dogs and cats. Public feedback is mixed, with some reviews noting attentive care and others describing long waits and concerns about service consistency.

Services

•Veterinary care for dogs and cats
•Scheduled appointments, including drop-off and in-room visit formats (mentioned by reviewers)
•Wellness plan options with monthly fees (mentioned by a reviewer)
•Microchipping (mentioned by a reviewer)
•Temperature support using an incubator for a sick kitten (mentioned by a reviewer)
•End-of-life discussions were referenced in one review

Pricing

No published pricing information is available. Some reviewers mention a monthly wellness plan and state that cancellation can involve additional charges tied to services already used.

People

No veterinarians or staff members are named in the available public reviews.

Reviews

Banfield Pet Hospital holds a 4.2/5 Google rating from 256 reviews. Recent comments include positive notes about being professional, caring, and attentive, while negative feedback highlights waits of 30 minutes or more, uneven front-desk interactions, and concerns about specific medical experiences (including a reported microchip issue and a complaint about incubator warming and treatment discussions).

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 256 we track in total. Recent reviews may not be representative of overall sentiment.

Ralen Robinson

1 week ago

I have been coming here for five years, and unfortunately, the quality of service has noticeably deteriorated over time. The biggest issue is the wait. Whether it is a drop-off or in-room appointment, I have consistently experienced waits of 30 minutes or more. That is difficult to understand when you have made an appointment and planned your day around being there. I have also become increasingly disappointed by the interactions at the front desk. The level of warmth, courtesy, and professionalism has not always felt consistent, and there have been interactions that left me wondering whether every patron is being received with the same level of respect and consideration. The wellness plan is a nice concept, but I find the cancellation policy concerning. Even though you are already paying a monthly fee, canceling can require you to pay back the difference for services you have already received under the plan. In practice, this can make the plan feel less like a flexible wellness option and more like something you are financially locked into once you begin using it. After five years, I am disappointed to say that I believe there are many other veterinary practices that pet owners should consider. A good veterinary practice should provide not only quality medical care, but also respect for clients, reasonable wait times, transparency, and a welcoming environment. Unfortunately, that has not consistently been my experience here.

Michael Munson

1 week ago

Very professional and caring

Kristina Elkins Shirley

2 weeks ago

Luqueeda Pace

4 weeks ago

Very attentive to my puppy. Professional and friendly 👌

Megan Leffel

1 month ago

Never have good experiences here at Banfield. My childhood cat that I took here for my first experience was chipped with a dog chip. I warned my husband that it was not a good spot to take our sick rescue kitten because of that experience but they had a promotion for free first visits. She was having issues with her eyes before coming in and a lowered temp. They put her in an incubator to warm her and got it to a lethal point. This is when they brought her back to the room after trying to force us to put her down. We came in asking for an antibiotic to help with the infection and they refused to discuss that at all. There are more details, but this post is already long enough. Overall, never take your pets here if you can help it in my opinion.