Posting to add context to a recent review, I brought our 7 month old puppy in because he had gotten into a plant he shouldn't have. When the lady asked what plant it was I told her and she replied with "that's not helpful". It was the common name for the plant, so I'm not sure what else she needed. I assume if you're working in a vet office you'd be some what knowledgeable about common plants toxic to animals. She then got angry with my dog for nipping at her when she petted him (he's 7 months old, still in training, and his breed is known for that). I couldn't call him over immediately as I was filling out paperwork. There was another dog in the lobby, (I think not a patients dog that was roaming) that let off a warning bite when my puppy (again I was filling out paperwork) approached him. On top of that I had to direct them multiple times on my fiances phone number, the whole experience was confusing, and very stressful.
First time coming here and the front desk personnel was incredibly rude, I should have listened to the handful of reviews saying this place isn't worth it. Lady at the front desk was just rude and needs an attitude adjustment. She doesn't know how to speak to customers. This was my first time coming here and I'll be sure it is my last time coming here. Save yourself the headache and go literally anywhere else.
Our first few visits to West Wichita Pet Clinic were positive, which makes this review disappointing to write.
During our most recent visit, we brought our dog in because he was clearly uncomfortable, but we were unsure of the cause. We left with two injections, an antibiotic prescription, and a diagnosis of fleas. However, no physical exam was performed, and we have never seen evidence of fleas on him.
While there, we also had both dogs’ nails trimmed and got a month of flea and tick. When it came time to check out, we were surprised by a $443 bill, especially given the limited evaluation that had been performed. I attempted to contact the clinic twice afterward to discuss the charges and our concerns but was told the person I needed to speak with was unavailable and would need to call back later.
Two days later, our dog’s condition worsened dramatically, and he completely lost function in his hind legs. We took him to UrgentVet on 29th and Rock Road, where he received a thorough examination and was diagnosed with IVDD (Intervertebral Disc Disease). The veterinarian spent nearly an hour with us explaining the diagnosis, treatment options, warning signs, and prognosis. We were also provided a written estimate that clearly outlined all costs before treatment was performed. We left with a dog who was finally comfortable and no longer crying in pain, and our total bill was approximately $200.
Afterward, I contacted West Wichita Pet Clinic through their website and received a voicemail from Dr. Greg. In the message, he acknowledged that he “didn’t do much” and that very little testing had been performed. He also stated that he generally assumes clients are aware of the costs of services provided, rather than reviewing pricing in detail beforehand. The overall tone of the message focused more on defending the clinic than addressing our concerns regarding communication, diagnosis, and treatment.
My frustration is not simply about the cost. It is about leaving a veterinary visit without a meaningful examination, clear answers, a diagnosis, or transparent communication regarding treatment and pricing. Comparing that experience with the care we received elsewhere highlighted the difference.
